Why is it so important to contact an Airasia call center?
Even though nowadays everything is digital, contacting the airasia call center is still very important. There will be various bad possibilities if someone does not contact him when booking an aircraft. Airasia itself is one of the largest airlines in Indonesia.
The scope of application is very wide, reaching all parts of Indonesia. If someone is new to this airline, confusion must be felt. Apart from the fact that there are so many features, each airline has its own characteristics. This obviously makes the experience from the previous airline not too used.
This is where the airasia call center becomes very important . With its existence, various problems will be able to be solved. However, there is a problem in Indonesians. The problem lies in refusing to contact him. In fact, it offers many benefits. It would be better to get to know him first.
Short explanation of the Call Center provided by Airasia
The existence of a call center is designed as a support for providing information. In fact, on this day and age, the need for this information can be represented by different media. The media itself is very varied, such as social media to websites. However, the existence of call centers has a slightly different function.
When information is provided through the website, information is only one way. This condition obviously cannot be changed, since both are really media serving as an explanation of a topic. However, different things will be felt when the information is provided by the call center.
When information is provided by a call center, the communication provided takes place in two directions. Through two-way communication, customers will be able to get the information they need faster. Different things will obviously be felt if the information is searched through the site.
On the website, it is possible for the owner to present as much detailed information as possible. However, customers have to look for it first among the many contents on the website. This condition is even more important when we talk about airasia call centers. Airasia is an aircraft airline.
Today, the planes themselves are the type of transport with the highest level of complexity. Therefore, the information it has is also very large. It will be difficult if you have to find the necessary information manually through the website. It will take a long time.
Why you should contact him when you want to fly
In addition to the ease of obtaining information, there are other reasons why you should contact the airasia call center. This reason relates to convenience when you get an answer. As a customer, it is your right to get the best service from the airline.
Airasia itself actually understands this. It is very different when you contact directly looking for answers through the website. Clearly, everyone will be more comfortable when communication is carried out in a two-way manner. Therefore, be sure to contact him when you have problems.
Another reason why you have to communicate with the Airasia call center is related to the satisfaction of the answers obtained. When you do not contact cs, the actual answer is possible. The answer can be obtained from a friend or through an explanation from the website that was found.
However, there is a difference when you get the answer directly from CS.CS definitely gave a complete and accurate answer. With it, nothing will be missed from the given explanation. In addition, call center officers are people who have a lot of experience in serving clients.
Therefore, they fully understood the problems that customers often face. When you encounter a problem, they can provide additional explanations beyond the main explanation. The additional explanation is certainly still related to the problems he faces and based on his experience as a CS.
Bad things you might experience if you don’t contact him
There are some bad things that can be experienced by not contacting the airasia call center. One of the bad things is that it’s likely not to leave because the airline is full. Each airline certainly recommends users to book in advance. However, sudden flights are indeed inevitable.
That’s because, some people often do the program suddenly. Since the booking process is proceeding suddenly, it is normal for the airline to be in full condition. By contacting the call center, you may still be able to leave, even if the conditions are full. Leaving here does not mean harming other customers.
However, a CS already understands the world of aviation so much. That said, you might be given advice on the nearest airport if the airport you want is full. Although the airport is different, the possibility of being punctual is still there. That’s because, CS will advise you to leave early.
If the recommended airport is closer, this method can also reduce the costs to be incurred. That’s because, road travel is much cheaper than air travel. In addition, another bad possibility that can be experienced by not contacting the airasia call center relates to the ignorance of the promotion.
Air Asia itself always offers large amounts of promotions for its customers. By using these promotions, you can reduce costs in a very large amount. By contacting the call center, this promotion can be known. Of course, this becomes a huge advantage.
How to contact him turned out to be very easy
Contacting the airasia call center is not a difficult matter. That’s because, his contacts are always on for 24 hours. But please note, airasia no longer offers telephone services. That’s because, the phone service has been shut down since 2019. With it, every phone number spread over the internet is no longer active.
As the main medium of communication, airasia makes Twitter a medium of communication. You can contact them by phone by contacting your [@AVA_AirAsia] account. This is the best communication medium that can be done. When contacting the account, the communication will be made directly to the staff.
In fact, in addition to Twitter, communication can also be done through Facebook messenger. However, when communicating via Facebook, contact with direct staff will not be gained. that’s because, messages sent through facebook will only be answered by the robot. The difference in the quality of the response is certainly very obvious.
It also provided communication via Whatsapp and Live Chat
In fact, in addition to Twitter, WhatsApp can also be used as an option for other airasia call centers . In Indonesia itself, WhatsApp is really the most popular social media. Therefore, it is the most relevant medium of communication for Indonesians. In fact, when contacting via WhatsApp, the robot is the main answer.
But in addition to the robot, airasia staff are also provided, who will answer questions via WhatsApp. With the existence of this staff, the answers obtained must be very satisfactory. In fact, there is also a live chat feature that is answered by the staff.
However, this live chat feature has its drawbacks in terms of speed. When using live chat, you have to wait until the staff is available to answer the questions. This takes quite a lot of time. For this reason, it will be more effective if you use Twitter or WhatsApp.
Judging by convenience, be sure to contact him first before ordering. Don’t even let yourself be sick just because you’re reluctant to do it easily. Remember, contacting airasia call center is for your own benefit. So, always take advantage of the airasia call center when you have problems and questions.