How to contact the Mandiri Call Center for customer complaints
The presence of Mandiri call centers is certainly one of the best places for customers who want to complain or get in trouble while making transactions. This bank also makes it easy for members to access complaint services both orally and in writing.
When becoming a customer of a bank, it cannot be separated from various kinds of problems that arise, such as lost debit / credit cards, forgotten pin numbers, lost passbooks, wanting to block ATMs and not being able to carry out transaction activities. Of course, a series of these problems have happened to you, right?
In fact, to solve this problem, you don’t have to worry or worry because the presence of Mandiri call centers can be the best reference. The presence of the call center is provided in accordance with the regulations of the applicable Financial Services Authority or OJK. The mechanism for filing complaints from Bank Mandiri is also very simple.
There is a call center number where you can be contacted at any time. For those who want to complain, make sure if you do it well. Do not forget to tell the details about the problem in which it is facing. Be sure to provide some important documents that are needed, including the presence of a passbook.
The presence of such a complaint service is available at a bank branch. Although the method is quite simple, some of the public do not know what the correct mechanism is for contacting the Mandiri call center. Not a few of the clients gave up their intention to make the definancing due to the lack of knowledgeof the procedure.
Overview of Bank Mandiri as a public company
Before you know the call center service, you also need to know an overview about this bank. PT Bank Mandiri Tbk itself is a bank with significant assets in Indonesia. In addition, it turns out that it has been listed as a public company on the Indonesia Stock Exchange by having the BMRI stock code.
The company was founded on October 2, 1998 and was originally part of a bank restructuring program run by the Indonesian government. At that time, there was an economic crisis in which state-owned banks, namely Bank Dagang Negara, Bumi Daya, Indonesian import exports and Indonesian development were combined into one. Namely, the name Bank Mandiri was given.
In its own journey, Mandiri continues to develop a variety of banking products that can be selected by potential customers according to their respective needs. The products offered by the Mandiri call center may include deposit products to loan products.
Moreover, Mandiri’s work is also undeniable. This is not without reason because the company has obviously achieved a significant development in terms of providing services to small and medium-sized enterprises to retail companies that make a significant contribution. There is also no reason to doubt the performance of the device.
There are different types of services that the company has offered to its clients. In addition to the presence of different types of savings and loan products that can be tailored to customer needs, Mandiri also offers a 24-hour call center service that may be the best place to make complaints. This makes the company one of the leading companies in Indonesia.
Self-service complaint center
At this point, Kamu still has to look for call center services, right? Forthose who want to complain or complain, you can call 14000. But the number can only be accessed by anyone in Surabaya, Palembang, Jakarta, Medan, Bogor, Yogyakarta, Denpasar, Jakarta, Banjarmasin, Semarang and Makassar areas.
For customers who are outside the city above, you don’t have to worry. Because you can contact Mandiri call center to (021) 5299-7777. The tariff in which it will be charged to customers is also very cheap. You can contact directly by phone or mobile phone. Meanwhile, if you call 14000, you will be charged a logical speed.
For your mobile user, you will be charged a flat rate withbiay per minute. For more information, see the review below.
- Telkomesel helo card charged Rp 1200
- Telkomesel Simpat Rp1.800
- Indosat Rp1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, for customers who have access to the number (021) 5299 7777, Telkom tariffs will apply . If you want to make non-cash transactions through Mandiri Call, you need to have a Mandiri Pin call.
Pin Call can be obtained by registering first at the nearest Mandiri ATM in your city. Customers can directly insert the ATM card along with the pin. If so, you can proceed by selecting the e-bank registration menu and following the next instructions.
Via email and social media
In addition to contacting through the Mandiri call center service, customers can also make complaints via email and social media. For those who want to contact via email, you can directly send a message to Mandiri care@bankMandiri.co.id. To make a complaint by e-mail, the customer can submit a problem or complaint clearly.
Do not forget to provide documents needed during the process, such as passbooks, debit/credit cards, proof of transactions, complaint information including the date and time of the transaction, nominal and others. For more information, you can ask first in the customer service section.
Another way that customers can use to make complaints is to access the official website of Bank Mandiri , namely www.bank Mandiri.co.id then you can directly select the Contact Us menu. In the menu you need to enter certain data. Make sure to never falsify this data.
To contact the customer service department or call center from Mandiri, there is still another way, namely through their social media, which can be via twitter @Mandiri care or send a message via telegram care to 0811-8414-000. It’s good to be patient and wait for a response.
How to deal with customer complaints
Already know how to contact the Mandiri call center service, the process of complaining to these customers includes:
- Customers can immediately file complaints through the call center facilities that have been provided. If this is the case, the bank will immediately verify the suitability of the client’s data
- Then the customer will immediately receive the complaint registration number and the officer will receive and record complaints from customers
- Officials from Mandiri will immediately follow up and resolve customer complaints based on the type of complaint in which it has been filed.
- If the customer has agreed on a solution or solution, the complaint will immediately be considered complete
- In the meantime, if no agreement is reached, the customer can immediately file a dispute resolution to the customerfrom the bank mediation function that has been facilitated by bank Indonesia.
Various types of problems are often experienced by customers of a bank including Mandiri members. To solve the problem, you can directly contact the Mandiri call center service department, where you will immediately overcome and provide the best solution for you.